• Can I place an order through your website? Can I also order by telephone, email or personal message?

Unfortunately, it is not possible to place an order through our website and neither can you order by telephone, email or personal message. You can always purchase our products either by visiting your local authorized Basehit dealer, or purchase them online from our authorized online retailers.

  • How do I find a nearby authorized Basehit Retailer?

Use the STORES button in our menu at the top of the page to navigate to the Store Locator page. Enter your address, town or zip code, set up the radius and your nearest authorized Basehit dealers will be shown.

  • How do I find the authorized Basehit Online Retailers?

Use the STORES button in our menu at the top of the page to navigate to the Online Stores page, and choose the most convenient for you.

  • I would like to inquire about becoming a Basehit Retailer. How should I contact?

For all collaboration inquiries, please email [email protected] or you can communicate directly with our salesmen. They are listed by area and you can find their contact information in the Contact page.

  • In which countries, can I find your products?

Our retailers are primarily located in Greece, but you can find some in Cyprus. In addition, you can always use our online retailers for shipments all over Europe.

Customer Service

  • What language is Customer Service available in?

The customer service is available in both English and Greek language.

  • How can I contact the Customer Service?

You can contact the Customer Service and write your comments easily by navigating to the Contact button in our menu at the top of the page and by completing the form Contact Us.

Product Care

  • How should garments be washed?

Every item of clothing carries a care label denoting the particular instructions for care. The recommended temperature should not be exceeded. Also, we recommend that you wash any item before wearing it for the first time.

Technical Information

  • What do the rating numbers 5k/5k and 10k/10k actually mean?

Manufacturers using these rating numbers describe the waterproofing and breathability of fabrics.
The first is in millimeters (mm) and determines how waterproof a fabric is. In the case of 10k or 10,000 mm fabric, if you put a square tube with inner dimensions of 1”x 1” over a piece of said fabric, you could gill it with water to a height of 10,000 mm before water would begin to leak through. The higher the number, the more waterproof the fabric.
The second number measures how breathable the fabric is, and is normally expressed in terms of how many grams (g) of water vapor can pass through a square meter (m2) of the fabric from the inside to the outside in a 24-hour period. In the case of a 10k (10,000 g) fabric, this would be 10,000 grams. The larger the number, the more breathable the fabric.